WAVO

Terms of Service

Last updated: 26 September 2026

These Terms of Service ("Terms") govern your use of WAVO at https://saferak.com (the "Service"), provided by WAVO ("we", "us"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company, you confirm you are authorized to accept these Terms for it.

1. The Service

WAVO is a software-as-a-service platform for managing customer conversations over WhatsApp and email: a shared inbox, contacts, message templates, campaigns, chatbots, automations, integrations and related features. Features depend on your plan.

2. Accounts

  • You must provide accurate information and keep your password and two-factor codes secure.
  • You are responsible for all activity in your account and Workspace, including your team members.
  • You must be at least 18 years old and able to form a binding contract.

3. WhatsApp and third-party services

  • WhatsApp messaging is provided through the WhatsApp Business Platform of Meta Platforms, Inc. You must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and Meta's Commerce Policy.
  • You must obtain valid opt-in from every person before you message them on WhatsApp, and honour opt-out requests promptly. WAVO records opt-out keywords automatically, but you remain responsible for your recipients' consent.
  • Meta charges for WhatsApp conversations according to its own pricing; those charges are billed to your WhatsApp Business Account by Meta unless your plan says otherwise.
  • Meta may approve, reject, limit or suspend templates, phone numbers or accounts. We are not responsible for decisions taken by Meta or other third parties.

4. Acceptable use

You agree to follow our Acceptable Use Policy. In short: no spam, no unlawful, harmful, deceptive or infringing content, and no attempts to break or overload the Service.

5. Your content and data

  • You keep all rights to the content and data you upload or receive through the Service ("Customer Data").
  • You give us permission to host, process and transmit Customer Data only as needed to provide and support the Service.
  • You are responsible for the lawfulness of Customer Data and for having the right to process it. We process it as described in our Privacy Policy.

6. Plans, payment and trials

  • Paid plans are billed in advance, monthly or yearly, through our payment provider. Prices are shown before you pay and may include taxes.
  • Free trials last the period shown at sign-up. When a trial ends, paid features stop until you choose a plan.
  • Subscriptions renew automatically until cancelled. If a renewal payment fails, we may give a short grace period and then suspend the Workspace until payment is made.
  • Refunds follow our Refund & Cancellation Policy.

7. Service availability

We work to keep the Service available and secure, but it is provided "as is" and "as available". Planned maintenance, third-party outages (including Meta or email providers) or events outside our control may cause interruptions.

8. Suspension and termination

  • You can stop using the Service and delete your account at any time.
  • We may suspend or terminate access if you breach these Terms or the Acceptable Use Policy, if required by law or by Meta, or if payment is overdue. Where reasonable, we will give notice first.
  • After termination you can request an export of your data within 30 days, after which it is deleted as described in our Data Deletion Instructions.

9. Intellectual property

The Service, its software, design and brand belong to WAVO and its licensors. These Terms do not transfer any of those rights to you. WhatsApp and Meta are trademarks of Meta Platforms, Inc.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, lost profits or lost data. Our total liability for any claim is limited to the amount you paid us for the Service in the 3 months before the claim.

11. Indemnity

You agree to indemnify us against claims arising from your Customer Data, your messages, or your breach of these Terms or of third-party policies (including Meta's).

12. Changes

We may update these Terms. We will post the new version here and notify account owners of material changes. Continued use after the effective date means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction, unless mandatory law where you live says otherwise.

14. Contact

WAVO — info@saferak.com